Main Description

This book focuses in on the dominant role of SMEs (small and medium-sized enterprises) in the tourism and hospitality industry. It explores their impact on consumer perceptions of a destination, drawing on examples of small hotels, guesthouses, cafes and restaurants. It also highlights the challenges faced by SMEs to promote destination business growth - with discussion of competitiveness, quality and standards. With its entity-relationship model of a destination, this edited collection of international papers fully explores the dynamics SMEs. Case studies from around the world also puts SMEs research into a global context.

Readership

Researchers in tourism and hospitality and industry practitioners

Main Contents

Tourism SMEs, service quality and destination competitiveness, E Jones and C Haven, University of Wales Institute, Cardiff, UK

Integrated tourism in Europe's rural destinations: Competition or cooperation: T Oliver and T Jenkins, University of Wales, Aberystwyth, UK

The peripherality, tourism and competitiveness mix: Contradictory or confirmed? F Williams and M Macleod, Scottish Agricultural College, Aberdeen, UK

Policy options for the development of an indigenous tourism SME sector in Kenya, G Manyara, University of Wales, Cardiff, UK and E Jones

Quality issues for the family business, D Getz, University of Calgary, Canada, J Carlsen, Curtin University of Technology, Western Australia and A Morrison, University of Strathclyde, Scotland, UK

Capability-based growth: The case of UK tourism SMEs, M M Augustyn, University of Wolverhampton, Walsall, UK and J Pheby, University of Luton, Luton, UK

Producing hospitality, consuming lifestyles: Lifestyle entrepreneurship in urban Scotland, M L Di Domenico, University of Westminster, London, UK

Modelling the integration of information and communication technologies in small and medium hospitality enterprises, H C Murphy, Swansea Institute of Higher Education, Swansea, UK

Business goals in the small-scale accommodation sector in New Zealand, C M Hall and K Rusher, University of Otago, Dunedin, New Zealand

The future of the tourism and hospitality workforce begins at home, C Haven and D Botterill, University of Wales, Cardiff, UK

HRM behaviour and economic performance - small versus large enterprises, A-M Hjalger, Advance/1 Science Park, Aarhus C, Denmark

Insights into skill shortages and skill gaps in tourism - a study in Greater Manchester, C Lashley, Nottingham Trent University, Nottingham, UK

A typology of approaches towards training in the Southeast Wales hospitality industry, S Moore, University of Wales Institute, Cardiff, UK

The utilization of human resources in tourism SMEs: A comparison between Mexico and Central Florida, A Pizam and D V Tesone, University of Central Florida, Florida, USA

Investment support for tourism SMEs: A review of theory and practice, S Wanhill, Bournemouth University, Poole, UK

Business confidence in Wales - the Wales Tourism Business Monitor, H Smith, Glasgow Caledonian University, Glasgow, UK

The role of a National Tourism Organisation in developing a National Tourism Quality Scheme: The case of Hungary, Z Behringer and T Mester, Hungarian Tourist Office, Budapest, Hungary

Leadership and co-ordination: A strategy to achieve professionalism in the Welsh tourism industry, D James, Tourism Training Forum for Wales, Cardiff Bay, UK

Identifying and exploiting potentially lucrative niche markets: The case of planned impulse travellers in Hong Kong, E Chan and S Wong, The Hong Kong Polytechnic University, Kowloon, Hong Kong

Small and medium-sized Libyan tourism enterprises and the National Tourism Development Plan for Libya, M Jwaili, B Thomas and E Jones, University of Wales Institute, Cardiff, UK

'A virtual huanying, selamat dating and herzlich willkommen!' The Internet as a cross-cultural promotional tool for tourism, W G W G Arlt, University of Applied Sciences, Stralsund, Germany

The heterodoxy of tourism SMEs and the challenges of destination competitiveness, C Haven and E Jones

This book focuses in on the dominant role of SMEs (small and medium-sized enterprises) in the tourism and hospitality industry. It explores their impact on consumer perceptions of a destination, drawing on examples of small hotels, guesthouses, cafes and restaurants. It also highlights the challenges faced by SMEs to promote destination...